Frequently Asked Questions

Answers

01. What types of things can I frame?

You can frame your photos or choose from a range of products including art prints from our gallery and surfaces like cork or mirror.
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02. Can I mail in artwork or other items for you to frame?

Yes – you can mail us your photos, jerseys, diplomas/certificates, posters and original artwork for framing. Or if you prefer, place your order online and bring your items to any of our 1,200 Michaels stores.
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03. Do you sell framed artwork?

You can choose from thousands of different art prints from our gallery and match it to any of our custom frames.
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04. Can you print my image without a frame?

Yes, we can print on paper, canvas, wood, acrylic, metal or glass – with or without a frame.
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05. Can you print on canvas?

We offer three canvas printing options – thick-wrap, thin-wrap and un-stretched.
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06. Can I frame a canvas print?

Thin and thick wrap canvas options can be framed using one of the frames specifically designed for them. Un-stretched canvas cannot be framed.
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07. What are the frames made of?

We offer a variety of high-quality frames made of wood and MDF.
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08. What kind of glass do you use?

All of our framed prints come with a UV resistant acrylic.
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09. Do you offer float mounting?

We don’t currently offer float mounting as a framing option.
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10. Will my frame be fully assembled when it arrives?

All frames come fully assembled and ready to hang.
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11. Does my image have to be a certain size or file type?

We accept several different file types including .jpg, .gif and .png. Images must be at least 150 dpi and file size cannot be larger than 300 MB to be printed.
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12. How large can I print a photo?

The smallest print size we offers is 5”x5”, however if you want a mat the smallest print is 7”x7”. The largest print size we offer is 32”x40”, however if you want a mat largest print size is 28”x36”.
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13. What payment types do you take?

Aaron Brothers accepts all major credit cards (Visa, Discover, American Express and MasterCard).
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14. Can I purchase an Aaron Brothers or Michaels gift card?

We don’t offer gift cards at this time.
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15. When will I receive my order?

Most orders will arrive within 7-10 business days. Expedited orders arrive within 3-5 business days.
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16. Can I expedite my order?

Orders can be expedited for an additional fee and arrive within 3-5 business days.
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17. How much does shipping cost?

Shipping on all standard deliveries to the 48 contiguous states is free. Additional rates apply for delivery to Alaska and Hawaii and will be reflected at checkout.
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18. Where do you ship?

We currently ship within the 50 U.S. states and don’t offer shipping to U.S. territories or other countries. Shipping to any one of the 1,200 Michaels stores is also available to pick up your order.
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19. How can I track my order?

Orders can be tracked one of three ways – by using the “track my order” link at the bottom of any page, logging into your account or by clicking on the tracking number received in your ship-confirmation email.
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20. What is your return policy?

We offer 100% satisfaction guarantee. If for any reason you are not satisfied with your order, please contact us and we will make it right. Refunds will be accepted at any U.S. Aaron Brothers custom framing counter at Michaels stores.
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21. Do you offer any assistance with corporate or bulk orders?

We’re happy to assist you! Please email us for more information.
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22. Do you offer bulk or volume discounts?

Let’s see what we can do! Please email us for more information.
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23. Do you accept Michaels coupons, discounts or loyalty program?

Not at this time.
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24. Do you offer Michaels Custom Frame options on aaronbrothers.com?

Not at this time. However, you can find your nearest Michaels store at http://www.michaels.com/ and our Team Members are available to help you.
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25. How long does it take to receive my finished piece?

Delivery Type
48 Contiguous States
Alaska & Hawaii
Standard
7-10 Business Days
8-12 Business Days
Expedited
3-5 Business days
4-7 Business Days

Please Note:

Mail in Your Art: Delivery time will start when we receive your art. See delivery times above

Bring Your Art to a Store: Store will notify you of pick up date.

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